Monthly Archives: January 2016

Hate to say we told you so – but we told you so! Soon after the General Election last year, there was much soul searching in the media as to why the polls had failed to guess the outcome of the general election correctly. Back then we pointed out that we believed that the major [...]

Keeping track of customer satisfaction Or – Just trying to keep the customer satisfied   What DO your customers really think of you? A customer satisfaction survey can help provide the answer – or answers to this question. In turn it can help improve marketing and the businesses performance. This was the challenge faced by [...]